Frequently Asked Questions

Answers to commonly asked questions can be found below. If the answer to your question is not provided, please contact Unicare using the details available at the bottom of this page.


We have a child wellbeing program based on the National Standards for Early Childhood Education and Care. We communicate with our parents if there any questions or concerns about a child. If your child is ill, we know that they will need you! We we will contact you, discuss how they are feeling, and make arrangements for you to you pick them up as soon as possible. This is for their wellbeing, but it also helps to prevent the spread of illnesses. Children can occasionally have a tumble as they are learning to walk, to run, to jump and do all of those other things we do as we grow and play! If your child needs first aid we have 25+ first aid trained staff onsite. Don’t worry, we will be in touch and we also have a very clear reporting system to make sure that you get all of the information on the day. We will contact you and liaise with you on the action taken and what is needed.

Yes. Your fees continue for the days that you have booked. 

Fees continue through the year. Your government Child Care Subsidy is paid on absences and your GAP fee (the balance after CCS is taken out)  will still be charged. The exception is during the two weeks Christmas/ New Year closure when no fees are collected.

‘A parent is their child’s first teacher’ [EYLF] . You know your child best! We need parents to be involved in the decisions made on their child’s planning and programming here to ensure that it is truly tailored to their child’s needs. We will provide lots of opportunities for you to participate during the year, including in our day books, room journals, and through our many conversations. 

Unicare has a parent based Board of Management (committee) . There is an an Annual General Meeting each year where new members are elected. Talk to our Centre Director for more information. 

Unicare is approved to operate under the Education and Care Services National Law (WA) Act 2012. You can get more information on this in Centre.

Unicare has a higher staff to child ratio than the mandatory minimum requirements under the Law. We do this because we are committed to ensuring that there are enough Educators to always be there for your child. Ask for details when you come for a tour. 

Yes, Unicare encourages and welcomes parent volunteers and participation.

Yes, Unicare is currently rated as Exceeding the National Quality Standard. The Centre is routinely assessed by the WA Government. Our assessment and rating history are available in Centre and at

Due to the high number of children with acute allergies we do not allow food to be brought in from home.

Educators support children as the children learn to manage their emotions and interactions with others. If you have any questions or concerns, discuss them with the Educators in your child’s room. If additional support is needed, we provide that through the Centre’s own [internal] support program – the Embrace program. 

There are some childhood illnesses that can mean your child cannot attend until they are well. We follow the guidelines from the WA state government, and use the National Health and Medical Research Council’s ‘Staying Healthy’ publication. Ask our staff for more information.

Our staff are carefully chosen according to their experience, qualifications and a strict selection criteria. We are fortunate to have an incredibly diverse and inclusive team at Unicare. In 2022 there are 15+ languages spoken by the staff grouping. 

We discuss fee payment at enrolment but if you have any questions, please see our Enrolments Coordinator.  We have set up our systems so that parents are able to see their statement via our  Xplor parent app. 

If you think that you are going to be later than usual, please contact us so that we can reassure your child. If you haven’t contacted us before closing time, the Educators will remain with your child at the Centre. However if we can’t contact you, your nominated emergency contact will be rung and asked to collect your child. Late fees will apply if you are late collecting your child. 

You must give ten working days notice. There are government conditions on the continued payment of your Child Care Subsidy and so we advise parents to make themselves aware of those conditions if they are leaving, as they will risk being billed for full fees for the notice period. Ask us for more information. 

Unicare employs professional staff to ensure that the best possible education and care is provided. The staff’s qualifications include Master’s in Teaching, Early Childhood Teacher, Diploma and Certificate III in Early Childhood Education and Care. A qualified chef and cook prepare our meals. A laundry manager is employed as support staff, enabling teachers and  educators to concentrate on interactions with children. 


24 Parkway, Crawley 6009
Western Australia

Our hours

7:30 AM – 6:15 PM
Monday – Friday

Contact us

Phone: +61 8 9389 8111